Early-access requests: Email support with the subject “Video Splitter early access” to be added to the launch-interest list.
Product support
Email support@authorflow.pro with your Windows version, Video Splitter version, and a short description of the issue.
Licence support
Include the purchase email and order ID. Do not send your complete licence key in public posts or screenshots.
System requirements
- Windows 10 or Windows 11
- Enough free storage for the generated clips
- Internet access for licence activation and validation
- Permission to read the source file and write to the output folder
Before contacting support
- Confirm the input file opens normally in a media player.
- Choose an output folder with sufficient free space.
- Make sure another application is not locking the source or output file.
- Restart Video Splitter and try once more.
- Keep the local diagnostics log available if support asks for it.
Diagnostics log
The application records technical diagnostics locally at:
%LOCALAPPDATA%\VideoSplitter\diagnostics.log
Review the file before sharing it. Send only the portion relevant to the problem.
Licence activation
Each licence supports up to two activated computers. Use the in-app licence controls to deactivate a computer before moving the licence when possible.
Response expectations
Support replies are handled by email. Include enough detail to reproduce the issue and avoid sending large video files unless specifically requested.